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Quality – Our measurements must be uncompromising. We will continually work to improve our processes, procedures, measurement assurance and technical skills to ensure that our customers receive outstanding quality and service.
Customer service – Their satisfaction is essential to successfully fulfill our role within the Navy. We are committed to being sensitive and responsive to our customer’s needs, whether they be located within the Mid-Atlantic Region or elsewhere throughout the world.
Teamwork – Cooperation is the best way to get the job done. We respect each other and each other’s rights and opinions. We work together; manager, Metrologist, and support personnel alike, to improve our laboratory capabilities, customer satisfaction and the Navy Calibration Program.
Communications – Each of us should operate in an honest straightforward manner. Communications up, down, and across organizational lines and with our customers is essential for the success of our organization.
Training – Personal and professional development (however accomplished) is an integral part of Metrology and Calibration and as such will be planned, programmed (budgeted) and be a part of our daily processes. Personnel will also be encouraged to train on their own, for the improvement of any part of the team is an improvement for the whole team.
Workplace – We believe that our workplace should be kept clean and safe. Our people have the right to work in such an environment, and to have equipment, facilities, and other support necessary to do a quality job.
Community – We believe that we must be responsible and active in the Navy’s Metrology and Calibration (METCAL) Community; the National Conference of Standards Laboratories (NCSLI), and the American Society for Quality (ASQ).
MARCC Scope of Competency / Capabilities