People are our most important asset.
We . . .
• Communicate openly, clearly, promptly, and honestly.
• Provide a safe and enjoyable work environment.
• Treat each other with courtesy and respect.
• Foster equal opportunities for professional development and personal excellence.
• Continually seek improvements by encouraging teamwork and personal involvement.
• Provide recognition for contributions and accomplishments.
Our primary responsibility is to our customers.
We . . .
• Listen and respond to our customers.
• Provide our customers with prompt, high-quality products and services at fair prices.
• Evaluate equipment and procedures without bias.
• Submit credible, reproducible data and accurately report all findings in a timely manner.
• Continually seek improvements in our operating practices, safety, efficiency, and teamwork.
• Provide guidance and recommendations based only on scientific data and experience.