The MARCC processes work for a number of different types of customers. Procedures for submitting calibration work vary and are normally established at the SYSCOM or TYCOM level, but the diagram below is a general outline of the process.
The MARCC business office handles customer financial issues. Prior to bringing in work, funding arrangements must be made to cover the anticipated work. Contact the MARCC business office to do so. After work has begun, the business office can also assist you with funding related questions; for example, provide you with your current balance, on request. Hours of operation are Monday through Friday 0730-1430. Please note that the business office only deals with financial issues. If you have questions regarding the status of items already in work, see our "Customer Liaisons" section below to determine who best can assist you.