Mission

To provide all customers the highest quality, fully traceable, calibrations in a timely manner while keeping costs at a minimum.  

Vision

We are committed to continually improving the Navy's calibration capability to ensure that fleet readiness is maintained through calibration. W will be active and open to new and improved ways of producing quality calibrations. We will continue to grow as a complete communicating team and focus on the needs of our valued customers. We will support improvements to the quality of life and professional development of our people.

Values

Quality – Our measurements must be uncompromising.  We are continually improving our systems, procedures, measure assurance and technical skills to ensure that our customers receive outstanding quality and service.

Customers – Satisfaction is essential to successfully fulfill our role with the Navy. We are committed to being sensitive and responsive to our customer's needs, wherever those customers are, within our laboratory, the Mid-Atlantic Region, or anywhere throughout the world.

Teamwork – Cooperation is the best way to get the job done. We respect each other, and each other's rights and opinions. We work together, manager, metrologist, and support personnel alike, to improve our laboratory capabilities, customer satisfaction and the Navy Calibration Program.

Communications – Each of us should operate in an honest straightforward manner. Communications up, down, across organizational lines and with our customers is essential for the success of our organization.

Training – Personal and professional development (however accomplished) is an integral part of Metrology and Calibration and as such will be planned, programmed (budgeted) and be a part of our daily processes. Additionally, everyone is encouraged to train on their own, for the improvement of any part of the team is an improvement for the whole team,

Workplace – We believe that our workplace should be kept clean and safe. Our people have the right to work in such an environment, and to have equipment, facilities, and other support necessary to do a quality job.

Community – We believe that we must be responsible and active in the Navy's Metrology and Calibration (METCAL) Community; the National Conference of Standards Laboratories International, and the American Society for Quality.


General Information

The Mid-Atlantic Regional Calibration Center is a full service calibration laboratory. We are located in building V-61 at Naval Station Norfolk, and provide calibration services to fleet and shore-based customers. The laboratory is staffed by approximately 150 civilian and military personnel.
 
The MARCC has been granted a Certificate of Competency in Calibration by the Joint Navy Audit Certification Team (JNACT), and uses a variety of tools to ensure quality, including inter-laboratory comparisons and statistical process controls. In-house engineering services allow development of calibration capabilities for new types of equipment and rapid resolution of technical calibration issues.

The laboratory participates in the Navy recall and reporting program. Calibration data and workload information are uploaded into this system via the Laboratory's internal workload tracking system, Labmate. Barcoding is used extensively to more efficiently track items while being processed and to minimize the possibility of data errors.

The Mid-Atlantic Regional Calibration Center is located on the Norfolk Naval Air Station.


Contact Us

Unless otherwise stated, MARCC hours of operation are 06:20-14:50 Monday-Friday.

If you have questions concerning...

Equipment Drop Off and Pick Up
Receiving / Production Control (V-61 NAS Norfolk)
Monday-Friday 08:00-14:00
757-445-8810 x376

Receiving / Production Control (NNSY Bldg 510)
Monday-Friday 08:00-11:00 & 12:00-14:30  
757-396-5209         

Note: The receipt facility at building 510 at NNSY is available for ships assigned to NNSY convenience berths or in shipyard availabilities.

Work Scheduling and Status – Customer Liaisons 
(see Customer Liaisons below for more information)
SURFLANT, SUBLANT, CVN and L-Class Ships
757-445-8810 x342
757-636-5681 (cell)
 
AIMD Oceana and AIMD Norfolk
757-445-8810 x341
757-636-5683 (cell)
 
NNSY and Unlisted Customers
757-445-8810 x344
757-636-5682 (cell)

Financial Issues
(see Funding Information below for more information)
Monday-Friday 07:30-14:30
Business Office 757-445-8810 x306
 
MARCC Administration
Director
757-445-8810 x313

Military Deputy Director
757-445-8810 x312

Quality Assurance
757-445-8810 x319

Military Personnel (LCPO)
757-445-8810 x310

Engineering
757-445-8810 x337

Supply Section
757-445-8810 x385

Duty Officer Pager (Emergencies Only)
757-636-4687


New Customer Information

The MARCC processes work for a number of different types of customers.  Procedures for submitting calibration work vary and are normally established at the SYSCOM or TYCOM level, but the diagram below is a general outline of the process.




Funding Information

The MARCC business office handles customer financial issues.  Prior to bringing in work, funding arrangements must be made to cover the anticipated work. Contact the MARCC business office to do so.  After work has begun, the business office can also assist you with funding related questions; for example, provide you with your current balance, on request.  Hours of operation are Monday through Friday 0730-1430.  Please note that the business office only deals with financial issues.  If you have questions regarding the status of items already in work, see our "Customer Liaisons" section below to determine who best can assist you.


Customer Liaisons

To make it easier for customers to resolve equipment questions or concerns, the MARCC has appointed several personnel to serve as customer contacts. These personnel can address status, completion date, and related questions. Contact the individual assigned to your activity or agency.

SURFLANT/SUBLANT/CVN & L-Class Ships
757-445-8810 x342
757-445-8810 x341

AIMD Norfolk/AIMD Oceana
757-445-8810 x340
757-445-8810 x341

NNSY & All Other Customers
757-445-8810 x344


Organization





Publications
MARCC Scope of Competency / Capabilities