NOB Norfolk, Virginia —
What is an Ombudsman?
An Ombudsman is a volunteer who provides information and assists families in finding resources. They work as a liaison between the command and families, providing information and referrals for command families.What can an Ombudsman do for you?
An Ombudsman can help families find the information and resources that they may need. The Ombudsman is also able to help facilitate communication between the command and family members. Although an Ombudsman cannot give you a ride, he or she can help you find resources to get you where you need to be. He or she cannot babysit for you, but can help you find child care options in your area. An Ombudsman cannot lend you money, but can point you in the right direction for financial planning. An Ombudsman cannot provide counseling, but can help you find the resources to get the counseling you need. In short, the Ombudsman is the command Google for families.
Jennifer Kleinot took over as MARMC’s Ombudsman in January 2017. She is a military veteran and spouse, originally from Pennsylvania. Kleinot has lived in the Hampton Roads area since 2009. After leaving the Navy, she received a degree in Psychology with an emphasis in Child Development. Kleinot currently volunteers with Court Appointed Special Advocates to help give children a voice in family court. She is also a mother of three young children with another on the way. After years of being on both sides of the uniform, Kleinot is excited to work with MARMC's spouses and families as their Ombudsman.
To contact Kleinot, you can reach her on her Ombudsman phone at (757) 536-9436. She can also be reached by email at mailto:marmcom firstname.lastname@example.org
or on Facebook at https://www.facebook.com/MARMCombudsman.
For all routine concerns, she is available Monday-Friday from 0800-1600. For emergencies, she is available 24 hours a day.